We hold your data carefully.

Claimoe is owned and operated by Yisrael Gottlieb, an individual sole proprietor doing business as “Claimoe.” In this policy, “Claimoe,” “we,” “us,” and “our” refer to that sole proprietorship. The owner is the data controller for the personal information described below and personally reviews privacy requests sent to privacy@claimoe.ai.

To open and run your accident case we collect: your name, email, phone, mailing address, driver's license, vehicle details (VIN, year/make/model/mileage), insurance policy declarations and bill, accident details (date, location, narrative, photos), the offer and any documents you receive from carriers, your communications with adjusters that pass through your case-proxy email, and a record of every AI draft and your approval of it.

We use your data only to operate your case: draft your communications, compare your offer against market data, track your deadlines, generate demand letters, and route your case to a licensed professional if it needs one. We label every AI-drafted output as such and we never send anything on your behalf without your explicit approval.

We do not sell your data. We do not share your personal data with advertisers, affiliate partners, body shops, lawyers, or anyone else without your specific opt-in. We do not use your case content to train models that other customers' agents consume.

Mobile information will not be shared with third parties or affiliates for marketing purposes. No mobile opt-in data, phone numbers, or SMS consent records are ever shared, sold, rented, or transferred to third parties for their own marketing use. This restriction applies to all categories of mobile information collected through Claimoe.

When you provide your mobile number at signup and check the SMS consent box, you authorize Claimoe to send automated and AI-generated text messages about your accident claim. These include: account verification codes, case status updates, deadline reminders for statutory clocks (carrier response windows, rental-coverage caps, appraisal deadlines), and replies to questions you initiate.

Messages are 1:1, transactional or conversational, and tied to your active case. We do not send marketing, promotional, affiliate, or third-party content via SMS. Affiliate offers (auto loans, insurance shopping, GAP coverage, replacement vehicles) are surfaced only through email and in-app — never SMS.

Message frequency varies based on case activity. Message and data rates may apply. You can opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT (or PARE, ALTO, CANCELAR, DETENER in Spanish). You can also opt out by sending any reasonable free-text request — we interpret intent, not just keywords. Reply HELP for help. Consent is not a condition of any purchase.

We retain consent records (timestamp, IP, user agent, signup page URL, exact disclosure shown, and your phone number) for five years to comply with TCPA recordkeeping requirements. We retain a copy of each SMS sent and received for the same period. These records are kept under the same security controls as the rest of your account data and are deleted on request to the extent the law permits.

Case-specific data (documents, communications, draft outputs) is deleted within 90 days after your case closes. Account-level data (your name, email, vehicle list, policy carrier) is retained until you delete the account, so a return visit doesn't require re-uploading everything.

You can request deletion of your account or specific records at any time. We will fulfill within 30 days, retaining only what we must under applicable law (e.g., financial records).

Before we contact any insurer on your behalf, we verify your identity using a government-issued photo ID (driver's license) and a live selfie, matched using Amazon Web Services. We also ask for one document tying you to your specific claim. You consent to this biometric check before it runs; we retain the images only briefly (about 30 days) to handle disputes and fraud, then delete them. We absorb the cost — you're not charged for verification.

We use first-party cookies for authentication and to remember your case progress. We do not use third-party advertising trackers on logged-in pages. Marketing pages may use privacy-preserving analytics (e.g., Plausible-style aggregate tracking) — never cross-site tracking.

If you are a resident of California, Colorado, Connecticut, Virginia, Utah, Texas, or any other US state with a comprehensive privacy statute, you have the right to access, correct, port, and delete your personal information, and to opt out of any "sale" or "share" of personal information for cross-context behavioral advertising. We do not engage in those practices, but we honor the request mechanisms regardless. Email privacy@claimoe.ai.

After a case closes we may surface offers from auto loan, insurance shopping, or replacement vehicle partners. These offers are always labeled Sponsored. We never hand your data to a partner without your specific opt-in to do so.

Claimoe is not intended for users under 18. We do not knowingly collect personal information from children.

For any privacy question or request, email privacy@claimoe.ai. The founder personally reviews privacy requests.